We would rather tell you plainly before you buy than surprise you after. Here is the whole policy.
All sales are final
Every JSFS digital product is sold on a final-sale basis. There are no refunds. This applies to every digital product we sell, including the First-Time Guest Follow-Up Kit, the Church Continuity Blueprint, Monthly Access, the Denominational Continuity Series, and the Church Continuity Platform™.
Here is why. The moment your payment clears, you receive our complete proprietary materials: the templates, the documents, the training, the systems we have built over more than a decade of real church administration. Digital work of that kind is delivered in full, instantly, and cannot be returned the way a physical product can. Once it is in your hands, it is in your hands.
So we put the decision where it belongs: before the purchase. Read the sales page. Ask us your questions. Talk to whoever you need to talk to. When you check the agreement box at checkout, you are telling us you are ready.
What you have instead of a refund
A refund window is not the only way a business can stand behind its work. Here is how we stand behind ours:
- You keep everything, forever, on paid-in-full purchases. If you paid in full for the Church Continuity Platform™, your access does not expire. Start this week or start next year. The templates, bonuses, and training are worth more than the purchase price on their own, and they are yours whether you begin on day one or day three hundred.
- Monthly Access includes the Resource Template Library. Every Monthly Access subscription comes with 75 ready-to-use ministry templates, sold elsewhere as part of a $497 bundle, to aid you as you support your ministry going forward.
- Real support. If something is not working, write to info@lc.jessicashunta.com and we will help you get it working. We answer, and we troubleshoot.
What does not qualify for a refund
To be plain about the situations people ask about most:
- Cold feet. A change of heart after checkout does not undo the purchase.
- Someone else's hesitation. You confirmed at checkout that you are the decision maker for the purchase. If a board member, colleague, or family member later has questions or advises against going forward, we will gladly answer their questions, but the sale stands.
- Not starting, or not finishing. Our products work when they are used. Choosing not to begin, or stopping partway, is not grounds for a refund. Your access is still there when you are ready.
- Buying before your board meets. Purchasing ahead of a board conversation is welcome and common. It is still a final sale.
Billing errors
Billing mistakes are not sales, and we fix them. If you were charged twice, charged the wrong amount, or charged after a properly submitted cancellation, write to info@lc.jessicashunta.com with your receipt and we will correct it promptly.
Subscriptions
Subscriptions such as Monthly Access and the Care Plan bill automatically each period until you cancel. You may cancel anytime. Cancellation stops future billing and takes effect at the end of the current billing period. Periods already billed are not refunded. To avoid the next charge, cancel before your billing date.
Chargebacks
If you have a concern about your purchase, write to us first. A chargeback filed against a purchase made under our Terms of Purchase, after you checked the agreement box at checkout, is a breach of that agreement. We respond to every dispute with the checkout record, the agreement acknowledgment, and the delivery log, and the account loses access to all current and future JSFS products.
Full-service engagements
Full-service engagements, like the Church Continuity Platform™ install, are governed by the signed service agreement for that engagement. Where the signed agreement and this page differ, the signed agreement controls.
Our commitment: we will tell you the truth before you buy, deliver everything we promised the moment you do, and help you put it to work for as long as you have it. That is how we honor your investment.
Contact
Questions before you buy? That is the right time to ask. Write to info@lc.jessicashunta.com. Real people answer.